Role: Customer Service Representative

​

Status: Part-time or Full-time

Reports To: Store Manager & Training Manager

​

About This Role

​

At Rybrew, you’re not just making sandwiches and serving beer — you’re making someone’s day.

​

This is a hands-on, fast-paced, customer-facing role for someone who:

​

• Enjoys connecting with neighbors and regulars

• Takes pride in quality food & clean spaces

• Appreciates different styles of beer

• Thrives in a fast-moving, team-focused kitchen

• Wants work/life balance in a positive work environment
   

Key Responsibilities

​

• Deliver genuine, friendly service — every time

• Learn and memorize our menu and beer offerings (we’ll help!)

• Support on prep, register, and sandwich/salad line

• Keep the store clean, organized, and efficient

• Communicate clearly with the team during busy shifts

• Support others, jump in where needed, and move with urgency

• Show curiosity, ask questions, and give/receive feedback
   

What We Look For

​

You don’t need culinary school experience — you just need:

 

• A willingness to learn + grow your skills

• A positive, team-first attitude

• Good communication under pressure

• A sense of urgency with attention to detail

• A real interest in making someone’s day through food, beer & service
   

Shift Expectations

​

• Must be available weekends

• Typical shifts range between 10AM–10PM

• Part-time: 3 shifts/week minimum 6- 8 hours/day

• Full-time: 4–5 shifts/week 6- 8 hours/day
   

Compensation & Perks

​

• Competitive hourly pay + tip sharing

• Regular raises tied to skill growth + tests

• Discounted shift meals + beer

• Flexible scheduling with work/life balance in mind

• Growth path to Supervisor & more